RESERVATIONS AND DEPOSITS:

In order to avoid disappointment, book as early as possible by confirming your acceptance of proposal and by making a 15% deposit of the total tour cost to confirm your booking. Full payment of the balance of 85% must be received no later 30 days before departure. For reservations made within 30 days prior to departure, full payment must be made concurrently. We will accept late bookings up until a week before departure. If desirable dates required are unavailable, your deposit will be refunded in full. We do not refund your deposit should you cancel your travel arrangements. All reservations or bookings are subject to availability.

PAYMENT METHODS:

We accept payment by US Dollar funds (drawn on a US Bank), Credit Card and Wire Transfer. To make a payment or further information, please go to our payment webpage.

AMENDMENTS:

Should you wish to alter your arrangements after confirmation of your reservation, you should notify us in writing and we will try our best to accommodate such request. However because of additional administrative work involved we may implement a charge of US$25.00 per amendment. The amendment fees are in addition to the applicable cancellation charges.

CANCELLATION FEE AND REFUNDS:

In the event of cancellation, the following cancellation fee will apply:

Days before tour departure	Percentage of total tour cost
30 - 16 Days before tour departure	15%
15 - 08 Days before tour departure	50%
07 - 03 Days before tour departure	75%
Less than 03 Days/ No Show	100%

After commencement of tour, no refunds will be given inclusive unused portions not utilized. All cancellations must be in writing.

INSURANCE:

We strongly recommend the purchase of an adequate insurance, which will cover you for the whole duration of your tour. This should include protection against cancellation and curtailments, loss or damage of baggage and personal effects, loss of cash, health and medical, accident, personal liability and other features.

VISA:

An entry visa is required for travel to Cambodia.  We take no responsibility for visa issuance. 

PASSPORT:

A valid passport is required for entry to Cambodia. We take no responsibility for passport issuance. 

ADULTS AND CHILD SHARE BASIS:

Child fares are based on child (3-12 old) sharing a twin room with two adults without an extra bed. If a child occupies a single room or twin share room with an adult, the full adult fare will apply. The price of child fare is 75% of the adult price.

HOTEL AND CHARGES:

All hotels used in the program are carefully selected. Changes in itinerary, hotels or service are not likely, however we and our agents reserve the right to make such changes if necessary for the comfort or safety of the passengers or circumstances beyond our control. In some remote areas, there is no choice of hotel; therefore, the best is used.

PACKAGE TOUR COST:

The tour costs do NOT include personal expenses such as beverages, meals (unless specified in our itinerary), laundry, room service, cable and telephone charges, tips, excess baggage charges, international and domestic airport taxes, passport and visa fees and all other items of a personal nature not specified in the brochures. Air travel is not included in any of the tours unless specifically specified.

GUIDE SERVICES:

An English speaking guide will be provided for group size of 8 persons and above for transfers and tours. If group size is below 8 persons an English speaking driver guide will be provided. Foreign language guides, i.e. German, French, Spanish, Italian etc. are available upon request with additional charges.

RESPONSIBILITY AND LIABILITY:

We and/or our agents act only in the capacity of an agent for its travelers in making arrangement for transportation, accommodation and other services that are incidental to the travel that is being purchased. We cannot be held responsible for any alterations, act or omission on the part of those supplying accommodation, transport services and any other services incidental there to. We, our parent, subsidiary or affiliate company or its agents shall not be liable or responsible for any losses, injury or damage to person or property whether due to its or their negligence or otherwise in connection with any accommodation, transportation or other services resulting, directly or indirectly from acts of God, weather, strikes, delays or cancellations of or changes in itinerary, or from any causes beyond our direct control. We, nor any parent, subsidiary or affiliate company shall not be liable or responsible for additional expense, inconvenience or liability sustained or incurred by the traveler as a result of any of the foregoing clauses. All accommodation, coach, air travel and resorts reverse the right to alter their prices and/or services without notice. Baggage and personal effects are the passenger’s own risk throughout the whole tour and it is the responsibility of the passenger to effect.

NOTE ON CLIENT SAFETY:
We reserve the right to deviate from itineraries for any reasons, including road & weather conditions, water levels in rivers, individual boat conditions, frequency of visits to a village, or for ANY other factor which may influence client safety.